Bruce Merryman, Evergreen’s newest Production Manager, graduated from a Dale Carnegie course in Effective Communication last night, and President Richard Burbank (l) and General Manager Brian Schortz (r) were there to cheer him on.
Like Evergreen’s other managers before him, Bruce spent eight weeks studying human relations and practicing his communication skills. His Outstanding Performance Award proves that he did well – but why did he do it at all?
“Contractors don’t usually send their crew chiefs to Dale Carnegie training,” said Richard. “But our crews are doing a lot more than insulation. It’s their job to make the customer’s construction experience as efficient and comfortable as possible. We see our production crews as a key part of our Customer Service team, and we want to help them do their best for our customers.”
After all, an emphasis on kind, respectful interactions is the cornerstone of Evergreen’s philosophy.
